Anticipate customer needs: a Strategic Choice

Predicting the future is not easy. Tarot Cards, Magic 8 Balls, and Crystal Balls are not strategic initiatives you would invest in. Let’s consider the following instead. Happy customers… are created when their needs are met. Happy customers… tell others and share...

Be Productive, Not Busy

Everyone is busy. The question is, are you productive? You are productive if you accomplish your goals, complete projects, and ship your work. If not, you have substituted the urgent for the important, allowing busyness to hijack your efforts. Your work is essential,...

Teamwork: a Work in progress

Teamwork visualized. I love F1, the speed, the colors, the venues, the technology, and the Teamwork. Pit stops are one of the most exciting elements of a Formula 1 race. They’re loud, critical, lightning-quick, and can be the difference between victory and defeat. It...

Are You Sending Mixed Signals?

  Is it possible that you are sending mixed signals to your Team? Some days it’s a “GO,” others it’s “STOP,” with a few “MAYBES” in-between. Alternatively; Do you say one thing yet act differently? Do your...

Have you called your business recently?

Your telephone is indispensable to the life of your business. Have you called your business recently? If you have not, please do! What did you experience? Does your phone ring and ring and go to voice mail? Is it answered with “Please listen carefully as our...

Analysis Paralysis…try this Instead

Analysis Paralysis… Do you seek additional information constantly when faced with making a choice? Once you have more information, does that satisfy you or create even more questions that now require more information and analysis. Does this cycle ever repeat, causing...

Section 179…a Primer for Dentists

  With year-end approaching, we will soon be turning our attention to holiday celebrations and festivities; Thanksgiving, Christmas, the New Year, and Section 179 Deductions! Suppose you are a small business owner, especially a dentist. In that case, you will be...

Effective LEADers are Conductors…not One-Man Bands

The musicians are on stage, each one preparing and tuning their instruments for the performance ahead. The cacophony from all the other musicians doing the same sounds nothing like the musical score in front of them. This process continues until the Conductor takes...

What Condition is Your Condition in?

  As Leaders, we are concerned about so many things… how is our organization doing? are we meeting the needs, wants, and desires of our Stakeholders? is our financial health strong? are my decisions sound? do I need more information or less information?...