Anticipate customer needs: a Strategic Choice

by | Jun 30, 2022 | Strategy

Predicting the future is not easy. Tarot Cards, Magic 8 Balls, and Crystal Balls are not strategic initiatives you would invest in.

Let’s consider the following instead.

Happy customers… are created when their needs are met.
Happy customers… tell others and share their stories about your brand.
Happy customers… leave clues.

Clues are customer needs.

By anticipating these needs, you can precisely position a product or service to meet those needs. Creating unique market offerings begins with a strategic directive that is focused, a focus that requires knowing what resources are required to create your competitive advantage. Magnify what makes you different.

“Strategy involves focus and, therefore, choice.  And choice means setting aside some goals in favor of others.  When this hard work is not done, weak amorphous strategy is the result.”

Richard Rumelt

Use this to win and delight your customers. Stand out in the marketplace; it will be easier for your customers to find you. With this combination, all stakeholders will be happy,  and so will your bottom line.

 

Share on:

Facebook

Linkedin

Twitter

0 Comments

Related posts

Search Results: Fact or Fiction?

We desire our web, social media, and AI searches to serve up information to answer our questions. Have you noticed that all the “free” stuff you get lacks what you need? This is by design. Most online content is actually marketing. The content is generic, so it is free.